Frequently Asked Questions
When do the doors open?
We generally open our doors 90 minutes before the band is slated to play. Doors will not open until the band has finished with their sound check. Occasionally this means we will open doors later than anticipated.
What are the box-office hours?
We currently do not have a formal box-office at the venue. Tickets can be purchased over the phone or via our website. We understand this is an inconvenience for those of you who want to pay cash and apologize for that.
Food at Tupelo?
An assortment of light meals and beverages are available at performances. For a more formal, separate dining experience, we suggest trying the Seaglass Restaurant (in the same building) and Capri (across from our parking lot).We do not have a separate room for eating. For theatre seating shows there are no tables to eat at.
What is your BYOB policy?
Unlike Tupelo Music Hall in Londonderry, the Salisbury venue is NOT a BYOB venue. We will have waiters/waitresses to serve you before the show or you can get something at the bar. As always, there will not be staff people running around during the show.
Seating?
Tupelo Music Hall Salisbury offers seating for its performances based on the type of performance, number of expected guests and the comfort of our patrons. The types of arrangement generally fall into three categories: General Admission, Reserved Table Seating, and Reserved Theatre Seating. For more information on our seating arrangements, click here.
Picking-up tickets?
Will Call Tickets - The box-office will generally be open 2 hours before every performance. For Will Call tickets, you will need to pick up your physical tickets before the show. “Will Call” is a term that means you will pick-up your tickets at the box office the night of the show. “Will Call” does not mean that we will call you. Will Call tickets will not be sent to you.
Mailed Tickets - If your tickets were mailed to you, simply present them at the door and we will scan them for entry.
Print At Home - If you chose to print your ticket at home, simply present the sheet with the barcode at the door and we will scan it for entry.
Box Office Sales - If you want to purchase tickets the day of the show, the box office is open two hours prior to each performance.
SOLD OUT shows?
Yes, if a show is posted as SOLD OUT, it is true that there aren’t any tickets available through Tupelo Music Hall Salisbury. We do not have a waiting list. We do not buy-back tickets already sold, and we cannot resell tickets for people who do not show up.
Sometimes tickets become available because an artist doesn’t use the complimentary tickets given to them. This is the only situation in which we may have tickets at the last minute for shows that are advertised as Sold Out. The only way to get them is to arrive when doors open and hope you get lucky. We won’t oversell our shows so please don’t ask us to.
Ticket Scalpers Beware!
If you plan on buying a bunch of tickets for the sole purpose of taking advantage of our patrons by reselling them for a ridiculous sum of money, don’t bother. We regularly search the internet for people like you and will cancel any tickets being sold over face value. We don’t have a problem with reselling your tickets if you can’t attend a show, but we won’t allow bottom feeders to make money by overcharging our patrons.
What if I cannot attend a show that I have purchased tickets for?
We fully recognize that sometimes life throws us a curveball and are aware of the fact that it stinks to buy tickets that you find yourself stuck with. Having said that, all sales are final. There are no refunds or exchanges for purchased tickets unless the show has been rescheduled or cancelled.
If you cannot attend a show but would like someone else to use your tickets, they will need your physical tickets to do so. Picking up tickets at the box office requires the photo ID and credit card of the purchaser
Age Limitations?
When shows are “All Ages”, it is up to the parent to decide what is appropriate for their children to see. EVERYONE needs a ticket for shows at the venue. All of our shows will be all ages unless posted otherwise on the schedule.
Dress Code?
Casual attire is appropriate. Wear what makes you comfortable, as long as it's not your birthday suit or swimsuit. (Shoes and shirts required, too.)
Handicap Facilities?
Tupelo Music Hall Salisbury is fully handicap accessible. Please let us know if we can help you with any of your special needs.
How do I get there?
Click here for Directions to Tupelo Music Hall Salisbury.
Parking?
All parking at Tupelo is first-come first-served. Parking is convenient and free. Please respect our neighbors when you park off-premises. Parking illegally is always a bad idea.
Hotel Suggestions?
Two local hotels in the area will give you a special discount if you ask for the “Tupelo Rate”. The hotels are:
Ashworth By the Sea on Hampton Beach—just 5 miles north of Tupelo on the ocean (603) 926-6762 and The Fairfield Inn by Marriott in Amesbury (978) 388-3400.
Cameras and recording?
Generally, you are allowed to bring a camera to our shows. However, NEVER do we allow flash photography or Videotaping during a show. Taking of numerous pictures and obstructing the view of another patron to take a picture is not allowed. When the artist allows it, you may only record a show if you can do it without being in the way of other patrons. Patrons are not allowed to hook-into our soundboard to record. Our policy may be changed at any time without notice if it the artist deems it necessary for their particular show.
Do you cancel shows due to inclement weather?
Our inclement weather policy is simple. If the traveling artist can get to Tupelo Music Hall Salisbury for the show, we hearty New Englanders can too. In these cases, the show will go on. Only if an artist cannot get to the venue will we ever cancel a show. We do not issue refunds for those who choose to stay home when the weather isn’t so good.
Is smoking allowed?
Tupelo Music Hall Salisbury is a non-smoking facility. Smokers are welcome to smoke outside before and after the performance.
Booking an artist?
If you are looking to book an artist into Tupelo Music Hall Salisbury, send us an electronic press kit to booking@tupelohall.com Please don’t call the box-office looking to play the room without sending us information first. We will not book anyone who does not have a legitimate press kit that has been reviewed.
Tupelo Music Hall Salisbury • 4 Ocean Front North • Salisbury, MA 01952 • For More Information Email: info@tupelohall.com
Phone: 978-462-5888
Copyright © Tupelo Music Hall
No use without permission.